Holiday Inn Express is looking for a friendly, dependable, and customer-focused Front Desk Agent to provide exceptional service to our guests. As the first and last point of contact, you'll play a key role in creating a welcoming and positive guest experience.

Responsibilities:

Greet guests with a warm, professional, and friendly attitude. Check guests in and out efficiently while ensuring accuracy. Answer phone calls, respond to guest inquiries, and make reservations. Handle guest requests and resolve concerns in a courteous and timely manner. Process payments and maintain accurate cash handling procedures. Balance and complete shift paperwork and reports. Maintain a clean, organized, and welcoming front desk and lobby area. Communicate effectively with housekeeping and maintenance to ensure guest rooms are ready and any issues are addressed promptly. Follow all Holiday Inn Express brand standards, hotel policies, and safety procedures. Assist with other front desk and guest service duties as assigned.

Qualifications:

Excellent customer service and communication skills. Basic computer skills and the ability to learn hotel management software. Strong attention to detail and organizational skills. Ability to multitask and remain calm in a fast-paced environment. Dependable with a positive attitude and a team-oriented mindset. Previous hotel or customer service experience is preferred but not required—we are willing to train the right candidate.

Schedule Requirements:

Must be available to work mornings, evenings, weekends, and holidays as needed. Flexibility to cover shifts when necessary is a plus.

Job Type:

Part-time Pay:

$10.00 - $12.00 per hour

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person