Job Overview Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable stay, creating a positive experience that encourages repeat visits. If you thrive in a fast-paced environment, enjoy engaging with diverse guests, and have a passion for hospitality management, this is the perfect opportunity to showcase your skills and grow within our hotel setting. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage guest reservations efficiently using multi-line phone systems and hotel management software. (OPERA

STRONGLY PREFERRED

) Handle guest inquiries via phone and in person with excellent phone etiquette and customer service skills. Assist guests with their needs, including room assignments, special requests, and local information to enhance their stay. Maintain accurate records of guest information, billing details, and room availability. Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards. Support night audit procedures by reconciling daily transactions, preparing reports, and ensuring financial accuracy during overnight shifts. Requirements Proven experience in hotel management or front desk operations within a hospitality environment. Strong customer service skills with the ability to handle guest relations professionally and courteously. Multilingual or bilingual abilities are highly required to serve our diverse clientele effectively. Knowledge of hospitality management systems and multi-line phone systems is preferred. Familiarity with night audit procedures and hotel operations is a plus. Excellent communication skills, including phone etiquette and active listening. Ability to work flexible hours, including nights, weekends, and holidays as needed in a resort or hotel setting. Join us to be part of a passionate team dedicated to delivering outstanding guest experiences! (If you are not flexible please do not apply)

Job Type:

Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Opera:

1 year (Required)

Language:

Spanish (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Leander, TX 78641 (Preferred)

Work Location:

In person