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HS
Hawthorn Suites
Full Time/ Part Time Front Desk Agent
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Full Time/ Part Time Front Desk Agent Hawthorn Suites - 3.3 Lubbock, TX Job Details Part-time | Full-time From $12 an hour 18 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Phone communication Greeting customers Venue guest services Full Job Description Front Desk Agent Job Summary We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests' questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees Answer phones and direct calls to appropriate personnel Check and send emails Make and confirm reservations Maintain a clean and tidy workspace at all times Inform guests of hotel amenities and offerings