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BI
Baymont Inn and Suites
Front Desk Clerk/Night Audit
Career Insights for Hotel Desk Clerk
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Based on Texas data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Job Summary:
We are seeking a reliable and friendly Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent phone etiquette, hospitality skills, and the ability to handle various tasks simultaneously.Responsibilities:
- Greet guests warmly and provide them with necessary information
- Check guests in and out of the hotel efficiently
- Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Assist with guest services, such as booking reservations or providing recommendations for local attractions
Complete Night Audit Requirements:
- Previous experience in a front desk or customer service role preferred
- Excellent phone etiquette and communication skills
- Strong hospitality mindset with a focus on delivering exceptional guest experiences
- Ability to multitask and prioritize tasks effectively
- Proficiency in using hotel management software systems
- Knowledge of phone systems and basic office equipment operation
- Ability to speak multiple languages is a plus If you are passionate about providing outstanding guest service and have the skills required for this role, we would love to hear from you.