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QI
Quality Inn and Suites
Front Desk Associate
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24
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Job Description
Welcome guests in a warm and friendly manner. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our hotel operations. Registers guests and manages the rooming chart. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems. Balances cash drawer by counting cash at beginning and end of work shift. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Provides pre-arrival support for guest. Facilitates correspondence with guests. Acts as the site liaison for the services and sales center. Works collaboratively with any associates and resources.