Front Desk Agent Equinox Hospitality Richardson, TX Job Details Full-time 5 hours ago Qualifications Visitor query response Hotel and accommodations payment processing Hotel regulations compliance Hotel policy compliance Microsoft Outlook Labeling Spreadsheets Copy machines Upselling Greeting customers Incident Reporting Answering guest questions Credit card payment processing Financial issue resolution Cash register operations Fax machines Public safety procedures Hotel emergency procedures Customer issue escalation Hotel and accommodations guest complaints handling Faxing Hotel safety procedures Invoice dispute resolution Entry level Client interaction via phone calls Full Job Description Job Summary The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they?ve made the right choice to stay with us. To deliver a great guest experience ? a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Activities & Responsibilities Responsibilities may include, but are not limited to: Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Equipment & Technology (examples in parentheses) Office equipment (copier, fax, scanner, label maker) Microsoft Suite (Excel, Word, Outlook, etc.) Marriott Guest Systems