We are a hotel looking for a friendly, dependable Front Desk Agent to join our team full time in Sherman, TX. Available shifts are 7:00 AM

• 3:00 PM and 3:00 PM
• 11:00 PM.

The Front Desk Agent is the face of our hotel and the first point of contact for every guest. You will be responsible for creating a welcoming experience from check-in to check-out while handling reservations, guest inquiries, and day-to-day front desk operations with professionalism and care.

WHAT YOU'LL DO

• Greet and check guests in and out in a warm, efficient manner
• Handle reservations, cancellations, and room assignments
• Operate the switchboard and respond to guest calls and requests
• Process payments, post charges, and balance your cash drawer at the end of each shift
• Communicate guest concerns and special requests to the appropriate departments
• Maintain knowledge of hotel amenities, local attractions, and current promotions
• Ensure the front desk area is clean, organized, and presentable at all times
• Comply with all hotel policies, procedures, and brand standards
• Attend required meetings and trainings
• Perform other duties as requested by management

REQUIREMENTS

• High school diploma or equivalent required
• Prior guest service or customer-facing experience preferred
• Strong computer skills; hotel property management system experience a plus
• Excellent verbal and written communication skills
• Ability to multitask and stay composed in a fast-paced environment
• Must be able to stand for extended periods during shift
• Ability to lift up to 20 lbs occasionally
• Professional appearance and demeanor at all times
• Must be able to maintain confidentiality of guest information
• Flexible availability including weekends and holidays

NICE TO HAVE

• Prior hotel front desk or hospitality experience
• Familiarity with brand loyalty programs
• Willingness to cross-train in other hotel departments We offer a team-oriented work environment where your contributions are valued.

If you take pride in delivering great guest experiences and thrive in a people-first role, we'd love to hear from you. We are an equal opportunity employer.

Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person