A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
! Welcome guests in a friendly, prompt and professional manner recognizing loyal members and also returning guests Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record, and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Job requirements:
Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds / 23 kilograms Handling objects, products, and computer equipment Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service Strong communication skills essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc. Basic math skills are used frequently when handling cash or credit Problem-solving, reasoning, motivating and training abilities are often used Have the ability to work a flexible schedule including nights, weekends and/or holidays Must have previous hotel Experience Hilton and IHG Previous Hotel Experience is a plus.
Job Type:
Full-time Pay:
From $14.00 per hour
Benefits:
Employee discount Flexible schedule Paid time off
Experience:
Hotel:
2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
