Job Title:

Front Desk Agent Reports To:

General Manager Job Summary:

7A Ranch Front Desk Agents serve as our guests' first point of contact and manage all aspects of their accommodation. The Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities, in addition to helping with the operation of Blanco River Outfitters, our guest retail store, Pioneer Town, our Old West replica, the Ice Cream Parlor, and other guest amenities. This position also plays an important role in our marketing efforts by assisting with our social media presence, including creating daily posts, responding to guest messages and comments, and engaging with our online community. If you have a knack for customer service and enjoy working in a fast-paced, team-oriented environment, we'd love to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests. This is a full-time, year-round position . We are looking for someone who is dependable, self-motivated, and excited to become a long-term member of our team . We believe in promoting from within whenever possible, and this position offers opportunities for growth and advancement for employees who demonstrate initiative, reliability, and leadership.

Job Duties:

• Perform all check-in and check-out tasks
• Receive and manage reservations made online and by phone
• Verify guests' payment methods during check-in
• Assist with retail operations and Pioneer Town day guests
• Assist with Ice Cream Parlor operations
• Assist with Arcade operations
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card information
• Register guests by collecting necessary information (such as contact details and stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about our property, available rooms, rates, amenities, and activities
• Respond to guests' questions and concerns in a timely and professional manner
• Liaise with housekeeping and maintenance staff to ensure rooms are clean, tidy, and ready for arriving guests
• Confirm group reservations and arrange personalized services for weddings, reunions, and other events
• Upsell accommodations, retail items, and guest amenities when appropriate
• Maintain accurate records of bookings and payments
• Create and publish daily social media content across company platforms
• Respond to social media messages, comments, and guest inquiries
• Help promote ranch events, specials, and the overall guest experience through social media

Qualifications:

• High School Diploma or equivalent
• Hospitality experience is a plus
• Customer service attitude with a positive, friendly personality
• Excellent communication and organizational skills
• Strong written and verbal communication skills
• Comfortable creating content and communicating on social media platforms
• Well-presented and professional appearance
• Competency with computer software
• Ability to learn on the job
• Ability to multitask and thrive in a fast-paced environment
• Must have flexible availability, including weekends and holidays

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person