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BH
Blair House Inn
Guest Service Agent
Career Insights for Hotel Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Job Summary We are a boutique, luxury spa-resort nestled in the Texas Hill Country, offering guests a restorative escape focused on wellness, tranquility, exceptional service, and refined hospitality. Our property features hillside cottages, curated dining experiences, spa services, and personalized guest journeys. We are seeking a Hospitality Guest Service Agent who thrives in a guest-facing role, enjoys being outdoors on a beautiful property, and is excited to work across departments — from front desk to dining service to spa coordination. This role is ideal for someone polished, energetic, service-oriented, and eager to grow in luxury hospitality. Position Summary The Hospitality Agent is a multi-skilled, guest-focused team member who supports: Front desk operations and check-ins Restaurant and breakfast service Spa guest coordination Resort transport and escorting guests Interdepartmental communication Special requests and VIP service You will regularly walk the resort's hillside pathways and cottages, assist guests personally, and serve as a central connector between housekeeping, spa therapists, kitchen staff, and management. Key Responsibilities Guest Services & Front Desk Welcome guests with warmth and professionalism Handle check-ins, check-outs, reservations, and inquiries Escort guests to cottages and resort amenities when needed Resolve guest concerns promptly and graciously Coordinate special occasions, dietary needs, and wellness itineraries Food & Beverage Support Assist with breakfast and meal service Serve food and beverages in accordance with resort standards Coordinate with kitchen staff on timing and guest preferences Maintain cleanliness and presentation of dining areas Spa & Activity Coordination Schedule spa services and wellness experiences Communicate guest arrival times and preferences to therapists Prepare guests for treatments and orient them to facilities Operations & Communication Serve as liaison between departments (housekeeping, spa, culinary, maintenance) Relay real-time updates to ensure seamless guest experiences Track guest requests and follow through until completed Support daily resort operations and special events Physical & Appearance Requirements Must be well-groomed, polished, and professional at all times Comfortable walking up and down hills and stairs throughout the day Able to stand for extended periods and carry light trays or guest items Maintain uniform and grooming standards appropriate for a luxury spa environment Qualifications 2+ years in hospitality, hotel, resort, restaurant, spa, or guest services preferred Front desk or concierge experience a plus Food service experience preferred Spa or wellness background a plus Strong interpersonal and communication skills Calm under pressure and solutions-oriented Organized and detail-driven Team player who enjoys cross-training Flexible schedule including weekends and holidays Bilingual (English/Spanish) a plus What We Offer Competitive hourly pay (based on experience) Tips and service charge opportunities (where applicable) Paid training Growth opportunities within a luxury hospitality brand Supportive, professional work environment Beautiful Hill Country setting