Part Time - Front Desk Agent Sonesta Simply Suites Salt Lake City Airport Salt Lake City, UT Job Details Part-time From $16 an hour 1 day ago Qualifications Bilingual Multilingual Night audit Attention to detail Conflict management Full Job Description Job Overview Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable first impressions for our guests. In this vital role, you will be the welcoming face of our hotel, ensuring seamless check-ins, providing exceptional guest services, and maintaining a friendly, professional atmosphere. Your proactive approach and attention to detail will help foster guest satisfaction and loyalty, making every stay a positive experience. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Handle guest inquiries, requests, and complaints with professionalism and a positive attitude Manage multi-line phone systems, providing accurate information and routing calls appropriately Maintain accurate records of guest reservations, billing, and room assignments Conduct night audits to reconcile daily transactions and ensure financial accuracy Provide exceptional guest relations by anticipating needs and delivering personalized service Uphold hotel policies and procedures related to guest safety, security, and confidentiality Skills Strong background in hospitality management and customer service excellence Bilingual or multilingual abilities to serve diverse guest populations effectively Previous hotel management or front desk experience preferred; hotel experience is a plus Knowledge of hotel management systems and reservation software Excellent phone etiquette and ability to handle multi-line phone systems smoothly Skilled in guest relations, problem-solving, and conflict resolution Ability to work flexible hours, including nights, weekends, and holidays as needed Exceptional communication skills with a friendly, approachable demeanor This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. We value energetic team players committed to delivering outstanding guest experiences while developing their careers in the hospitality industry.

Job Type:

Part-time Pay:

From $16.00 per hour

Work Location:

In person