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Stealth Management/Springhill Suites/Towneplace Suites

Front Desk Agent

Career Insights for Hotel Desk Clerk

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Based on Utah data

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$31,868 / year median in Utah

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Job Description

Job Overview We are looking for a friendly and reliable Front Desk Associate to be the first point of contact at our properties. In this role, you will handle daily front desk operations, deliver excellent customer service, and help keep everything running smoothly. This is a paid position with shifts from 6:00 AM to 2:00 PM . Key Duties Greet guests, clients, and staff in a warm and professional manner Check in guests arriving in the early afternoon (when rooms are available) Check out guests who are departing that day and provide printed receipts when requested Answer and manage multi-line phone system, handle reservations, and assist with billing questions Respond to and manage front desk emails Use computers, printers, fax machines, and software including Microsoft Office and Google Workspace Help organize office supplies and keep the front desk area neat and stocked Requirements & Skills Strong computer skills (Microsoft Office - Word, Excel, Outlook - and Google Workspace) Excellent customer service skills with a friendly, positive attitude Good communication and phone etiquette Strong organizational skills and ability to multitask in a busy environment Ability to manage time well and handle tasks like data entry, filing, and phone support Previous office, administrative, or customer service experience is preferred Professional appearance and ability to handle confidential information responsibly This is a great opportunity to gain valuable front desk and office experience while working in a lively, team-oriented environment. If you're energetic, organized, and enjoy helping people, we'd love to have you join our team!
Pay:
From $14.00 per hour
Benefits:
Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person