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Front Desk Agent
Job
Comfort Inn by Choice Hotels
Atkins, VA (In Person)
$27,040 Salary, Part-Time
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Job Description
Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries and resolve any issues or complaints promptly. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Process reservations and cancellations using hotel management software. Conduct night audits as required, ensuring accurate financial reporting. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of cleanliness and organization at the front desk area. Provide information about the resort's offerings and promote upselling opportunities. Skills Proficiency in operating phone systems to manage incoming calls effectively. Bilingual abilities are highly desirable to cater to a diverse clientele. Previous experience in hospitality or front desk roles is preferred. Familiarity with resort operations and hospitality management principles is a plus. Strong guest relations skills to foster positive interactions with guests. Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail. Excellent communication skills, both verbal and written, to convey information clearly. Join our team as a Front Desk Agent where you will play an essential role in creating memorable experiences for our guests!