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PK Hospitality LLC

Front Desk Agent

Entry-Level JobVerifiedNo experience needed

Pay: $13–$14.15/hr

Posted: 8 weeks ago

Location: Lynchburg, VA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/24/2026

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Based on Virginia data

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$30,752 / year median in Virginia

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Job Description

Job Description As a Front Desk Clerk, you are the face of the hotel and play a key role in providing a welcoming and smooth guest experience. You'll assist with check-in/check-out, handle guest requests, and ensure that each guest feels valued and well cared for during their stay.

Key Responsibilities:

Guest Check-In/Check-Out:

Greet all guests warmly and professionally Process check-ins, check-outs, and reservations accurately Verify guest identification, assign rooms, and issue key cards Maintain accuracy of room availability and guest billing in the system

Customer Service:

Provide information on hotel services, amenities, and local attractions Respond to guest inquiries and resolve complaints or issues promptly Offer upsells or upgrades in line with hotel policies

Clerical and Administrative:

Operate property management system (e.g., ChoiceAdvantage) Answer and direct phone calls appropriately Handle payment processing (cash, credit, direct bill) Complete shift reports and communicate with incoming staff

Operational Support:

Maintain a clean and organized front desk and lobby area Coordinate with housekeeping and maintenance as needed Follow brand standards and hotel policies at all times Assist with light concierge duties, wake-up calls, or special requests

Qualifications:

High school diploma or equivalent required Previous customer service or front desk experience preferred Familiarity with hotel reservation systems (especially ChoiceAdvantage ) is a plus Excellent communication and organizational skills Professional appearance and positive attitude Ability to multitask in a fast-paced environment Availability to work flexible hours, including weekends and holidays Spanish Bi-lingual preferred

Physical Requirements:

Standing for extended periods Light lifting (up to 25 lbs) Occasional bending or walking

Benefits:

Choice Hotels employee travel discounts

Paid Time Off Health Insurance Job Types:

Full-time, Part-time Pay:

$13.00 - $14.15 per hour

Benefits:

Employee discount

Work Location:

In person