Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong clerical skills, excellent phone etiquette, and the ability to manage office tasks efficiently. Responsibilities Check guests in and out with efficiency and a smile, creating that Fairfield Inn and Suites first impression. Grant special requests whenever possible to make our guests feel right at home. Handle cash and credit transactions with accuracy and follow all procedures to the letter. Responsible for alcohol sales , ensuring all transactions follow state laws and hotel policies, including age verification and responsible serving practices. Know the hotel inside and out - from room types and rates to the best Restaurants nearby Be a phone system pro - answer, transfer, and manage calls like a champ. Keep housekeeping in the loop on room status updates, early check-ins, late checkouts, and other special requests. Manage reservations for both same-day and future bookings. Assist guests during checkout , ensuring their stay ends as smoothly as it began. Uphold our "Be Our Guest" standards , making every interaction feel warm and genuine. Follow safety protocols and emergency procedures, contributing to a safe environment for all. Keep the front desk, breakfast area, and common spaces neat and tidy , adding a touch of Fairfield Sparkle! Other fun opportunities : Deliver requested items directly to guests for a personal touch. Requirements Independent thinker who works well on their own, especially during the shift. Flexible schedule for weekends and holidays, bringing that team spirit any day of the year. A "can do" attitude with a knack for teamwork and a passion for guest service.

Job Type:

Part-Time Schedule:

8 hour shift Holidays Day Shift 7am-3pm Night Shift 3pm-11pm Overnight Shift 11pm-7am Weekends as needed Ability to

Commute:

Staunton, VA 24401 (Required)

Work Location:

In person position.

Job Type:

Part-time Pay:

$13.00 - $14.00 per hour

Benefits:

Employee discount Ability to

Commute:

Staunton, VA 24401 (Required) Ability to

Relocate:

Staunton, VA 24401: Relocate before starting work (Required)

Work Location:

In person