Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our property, ensuring every guest receives exceptional service from check-in to check-out. Your energetic and friendly approach will create memorable experiences for our guests, while efficiently managing reservations, guest inquiries, and front desk operations. This role offers an exciting opportunity to showcase your hospitality management skills and contribute to a positive guest environment in a fast-paced hotel setting. Responsibilities Greet guests warmly upon arrival, providing a positive first impression and assisting with check-in and check-out procedures. Manage reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency. Handle guest inquiries via phone and in person, providing information about hotel amenities, local attractions, and services with professionalism and enthusiasm. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests promptly and effectively. Uphold hotel emergency procedures, ensuring guest safety and quick response during incidents or emergencies. Maintain accurate records of guest stays, billing, and payments while adhering to hotel policies and procedures. Support night audit processes and ensure smooth overnight operations to optimize guest experience around the clock. Qualifications Proven experience in hospitality management or front desk roles within hotels or resorts. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Strong customer service skills with a focus on problem-solving and client communication. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Knowledge of hospitality reservation systems, hotel emergency procedures, and guest relations best practices. Excellent phone etiquette and communication skills for handling inquiries via phone or face-to-face interactions. Previous resort experience or night audit experience is a plus for this energetic role. Ability to remain calm under pressure while delivering exceptional service in a fast-paced environment. Embark on a rewarding career where your hospitality expertise makes a difference! We're committed to fostering an inclusive environment that values energetic team members dedicated to delivering outstanding guest experiences every day.

Pay:

$13.00 - $15.00 per hour Expected hours: 20.0 - 40.0 per week

Work Location:

In person