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Inns of Dorset
PM Hotel Front Desk Agent
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,641 / year median in Vermont
Job Description
Our historic inns requires the talents and skills of an experienced Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need. We have an onsite restaurant and bar, which all strive to be very unique and personalized. Wages will be based on experience. Responsibilities and Duties Welcome, register, and assign rooms and issue room keys or cards to the guests. Provide information about services available in the hotel and in the community. Verify customers' credit and establish how the customer will pay for the accommodation. Promote and sell guest rooms. They review accounts of the guests who signs out. They receive payment for accounts. They advise housekeeping which rooms have been vacated and are ready for cleaning. They keep an inventory of rooms reservations They respond to reservation inquiries Answer telephones and take messages Work with social media Take dinner reservations and sometimes work as the host for the restaurant They deal with customer complaints or refer dissatisfied customers to a manager. Hosting and helping with restaurant duties Qualifications and Skills Associate degree preferred. 1 year experience preferred but will train the right person.