Hotel Front Desk Agent/Night Auditor - Flexible Rotating Shifts Quality Inn and Suites Everett, WA Job Details Part-time | Full-time $17.13 - $19.77 an hour 6 hours ago Qualifications Customer communication Hotel and accommodations payment processing Teamwork Night audit Research High school diploma or GED Venue guest services Full Job Description Job Description Quality Inn & Suites Everett is seeking a dependable, professional, and flexible Front Desk Agent/Night Auditor to join our hotel team. This position is ideal for someone who understands that hotel operations run 24 hours a day and is omfortable working a combination of morning, evening, and overnight shifts based on business and scheduling needs . This is not a fixed-shift position . The successful candidate must be willing and able to rotate between shifts and fill in when coverage is needed. Responsibilities Provide friendly and professional guest service throughout the guest stay Check guests in and out accurately Handle reservations, room assignments, payments, deposits, and guest accounts Answer hotel phones and assist with guest questions and requests Communicate effectively with housekeeping and maintenance regarding room status and guest concerns Handle guest complaints professionally and attempt reasonable service recovery Monitor hotel activity and maintain a safe environment during all shifts Complete shift reports, documentation, and required front desk procedures Perform Night Audit udties when scheduled, including daily system rollover, balancing, reporting, and preparation for the next business day Prepare and communicate clear shift handoffs for the next employee Follow hotel policies, brand standards, payment procedures, and security protocols Assist other departments when operationally necessary and when front desk coverage permits Research situations and gather relevant facts before escalating issues to management Perform additional duties reasonably related ot hotel operations Schedule & Availability Applicants must have flexible availability .

The position may include:

AM shifts PM shifts Night Audit / overnight shifts Weekends Holidays Fill-in shifts due to vacations, call-outs, occupancy, or other operational needs Schedules may vary from week to week based on hotel needs. Reliable attendance and punctuality are essential . Because the front desk requires continuous coverage, arriving late can require another employee to remain beyond their scheduled shift. What We Are Looking For We are looking for someone who: Is dependable and arrives ready to work on time Can work independently without constant supervision Has strong judgment and problem-solving skills Communicates clearly with guests and coworkers Remains calm during difficult guest sitautions Takes ownership of problems rather than simply passing them to someone else Can multitask while maintaining accuracy Is comfortable learning hotel systems and procedures Understands the important of teamwork between Front Desk, Housekeeping, Breakfast, and Maintenance Is willing to learn and grow within hotel operations Previous hotel front desk or Night Auditor experience is prefered, but we are willing to train the right candidates ith strong realiability, customer-service skills, and a willingness to learn. About Our Team We operate as a small hotel team where communication, flexibility, guest service, and teamwork are extremely important. Front Desk employyes are trusted to think, solve problems, communicate with other departments, and help keep the hotel operating smoothly. We are looking for someone who wants be become a dependable part of the team-not simploy work one particular shift. To apply, please submit your resume and include your general availability, including whether you are available for AM, PM, overnight, weekend, and holiday shifts.

Pay:

$17.13 - $19.77 per hour Expected hours: 24.0 - 40.0 per week Application Question(s): Are you willing to rotate between AM, PM, and overnight shifts? Are you available to work weekends and holidays as needed?

Education:

High school or equivalent (Required)

Location:

Everett, WA 98208 (Required) Ability to

Commute:

Everett, WA 98208 (Required)

Work Location:

In person