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Comfort Inn & Suites Lakewood by JBLM
Front Desk Agent
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Based on Washington data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$35,713 / year median in Washington
Job Description
Front Desk Agent Comfort Inn & Suites Lakewood by JBLM Lakewood, WA Job Details Full-time From $17.50 an hour 16 hours ago Benefits Employee discount Qualifications Resort experience Phone communication Greeting customers Attention to detail Property management systems (PMS) Venue guest services Client interaction via phone calls Full Job Description Are you a people person with a passion for hospitality? We're on the lookout for a Front Desk Agent who brings positive energy, sharp attention to detail, and top-notch communication skills to the table. If you love making guests feel welcome, solving problems with a smile, and creating unforgettable stays, we want to hear from you!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services and amenities
- Handle guest complaints and resolve issues promptly and courteously
- Process payments and maintain accurate guest accounts
Requirements/Desired Qualifications:
- Flex weekend employee
- At least 6 months previous Choice Advantage experience
- Strong phone etiquette and customer service skills
- Knowledge of hotel operations and hospitality management or customer service.
- Familiarity with hotel management software systems
- Ability to work flexible hours, including evenings, weekends, and holidays Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your skills in guest relations and customer service will shine.