Job Overview We are seeking a reliable and customer-focused Part-Time Front Desk Agent to join our team at the Hampton. If you are passionate about hospitality and enjoy creating positive guest experiences, we would love to meet you! As the first point of contact for our guests, you will play a key role in ensuring a smooth and welcoming stay. Duties Welcome guests and provide excellent customer service throughout their stay. Process guest check-ins and check-outs, room assignments, reservations, and cancellations. Answer phones and respond to guest questions, requests, and concerns in a timely and professional manner. Process payments, deposits, and other guest transactions accurately. Maintain accurate guest information and complete required front desk and shift reports. Coordinate with housekeeping and maintenance to ensure guest rooms and common areas meet hotel standards. Address and resolve guest concerns while escalating issues to management when appropriate. Provide information about hotel amenities, services, and local attractions. Follow hotel policies, Hampton by Hilton brand standards, and safety and security procedures. Maintain a clean, organized, and professional front desk and lobby area. Assist with other hotel operations and duties as needed to provide an exceptional guest experience. Join our team as a Front Desk Agent where your enthusiasm, organizational skills, and commitment to excellent service will make a lasting impact.

Pay:

From $18.25 per hour Expected hours: 20.0 per week

Work Location:

In person