Find & Apply For Hotel Desk Clerk Jobs in Olympia, Washington

Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves managing guest check-ins and check-outs, providing exceptional customer service, and ensuring a smooth and memorable stay. Your enthusiasm and professionalism will set the tone for our guests' experience, making them feel valued and cared for from the moment they arrive. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within the hotel industry. Responsibilities Welcome guests and provide excellent customer service throughout their stay. Process guest check-ins and check-outs, room assignments, reservations, and cancellations. Answer phones and respond to guest questions, requests, and concerns in a timely and professional manner. Process payments, deposits, and other guest transactions accurately. Maintain accurate guest information and complete required front desk and shift reports. Coordinate with housekeeping and maintenance to ensure guest rooms and common areas meet hotel standards. Address and resolve guest concerns while escalating issues to management when appropriate. Provide information about hotel amenities, services, and local attractions. Follow hotel policies, Hampton by Hilton brand standards, and safety and security procedures. Maintain a clean, organized, and professional front desk and lobby area. Assist with other hotel operations and duties as needed to provide an exceptional guest experience. Qualifications Previous hospitality, hotel, or customer service experience preferred. Excellent communication and interpersonal skills. Friendly, professional, and guest-focused demeanor. Strong organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Comfortable using computers and learning hotel reservation systems. Ability to handle guest concerns with patience and professionalism. Dependable, punctual, and able to work effectively as part of a team. Flexibility to work various shifts, including weekends and holidays. High school diploma or equivalent preferred. Join us to deliver outstanding hospitality experiences that leave lasting impressions! We value energetic professionals committed to creating welcoming environments where every guest feels at home. All positions are paid roles dedicated to fostering a vibrant team passionate about service excellence.

Pay:

$19.04 - $19.35 per hour Expected hours: 16.0 per week

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person