Front Desk Agent

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Assist guests with inquiries and provide information about the hotel's amenities and services
• Check guests in and out, ensuring accurate billing and payment processing
• Handle guest complaints or concerns with empathy and professionalism
• Maintain a clean and organized front desk area
• Collaborate with other hotel staff to ensure a seamless guest experience

Requirements:

• Excellent communication and interpersonal skills
• Proficiency in using phone systems and other office equipment
• Strong customer service skills with a focus on guest relations
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in handling guest information
• Ability to work well under pressure in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays

Note:

Previous experience as a Front Desk Agent or in a similar role is preferred, but not required. Training will be provided for the right candidate.

Job Types:

Full-time, Part-time Pay:

$17.00

• $18.

00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person