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Holiday Inn Express Sequim

Front Desk Agent

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Job Description

Job Summary We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. A two to four weekprobationary period is likely. Responsibilities
  • Greet guests and efficiently process check-in and check-out
  • Handle guest inquiries and provide information about hotel services and activities in our area
  • Manage reservations and room assignments
  • Assist with guest requests and resolve any issues promptly
  • Operate phone systems and direct calls to the appropriate department
  • Maintain a clean and organized front desk area
  • Communicate during shift change of an important guest issues or information Experience
  • Previous experience in customer service or hospitality management preferred
  • Knowledge of hotel operations, guest services, and night audit procedures
  • Bilingual or multilingual skills are a plus
  • Familiarity with resort environments is advantageous
  • Excellent phone etiquette and communication skills
Job Type:
Full-time Pay:
$17.13
  • $17.
75 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Experience:
Hotel experience: 1 year (Preferred) Ability to
Commute:
Sequim, WA 98382 (Required) Ability to
Relocate:
Sequim, WA 98382: Relocate before starting work (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance