Front Desk Home2 Suites Green Bay - 3.2 Green Bay, WI Job Details $16.50 an hour 1 day ago Benefits Dental insurance Tuition reimbursement Vision insurance Employee discount Referral program Qualifications Phone communication Property management systems (PMS) Telephone systems Office phone management

Full Job Description Front Desk Agent:

PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS!

• Tuition Reimbursement for college students/adults going back to school
• Employee Referral Program
• Hilton Team Travel Rewards Program
• We are seeking a friendly and professional Front Desk Agent to join our team.

As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

Greet guests and provide them with a warm welcome Check-in and check-out guests efficiently and accurately Answer phone calls and respond to inquiries in a timely manner Assist guests with any requests or issues they may have during their stay Provide information about hotel amenities, local attractions, and dining options Handle cash transactions and maintain accurate records Collaborate with other hotel departments to ensure guest satisfaction Perform night audit duties as needed

Requirements:

Previous experience in a front desk or customer service role is preferred Excellent phone etiquette and communication skills Proficiency in using phone systems and hotel management software Multilingual skills are a plus Strong attention to detail and organizational skills Ability to handle difficult situations with professionalism and empathy Knowledge of hospitality industry practices and standards

Benefits:

Hilton Team Member Travel Discount Tuition Assistance Program (NEW!) Employee Referral Program (NEW!) Vision/Dental Insurance and more! If you are a motivated individual who thrives in a customer-oriented environment, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests.