Overview Join our dynamic team as a Front Desk Associate at Springhill in Kenosha! In this lively role, you will be the welcoming face of the property, providing exceptional guest services and ensuring smooth daily operations. Your energy, hospitality expertise, and multilingual skills will help create memorable experiences for every guest. This is an exciting opportunity to be part of a passionate team dedicated to delivering top-tier hospitality and guest satisfaction. Duties Greet guests warmly upon arrival, check-in and check-out efficiently using property management systems (PMS) such as OPERA or similar platforms Manage multi-line phone systems, handle inquiries with professional phone etiquette, and direct calls appropriately Assist guests with reservations, modifications, cancellations, and special requests using hospitality reservation systems Provide accurate information about hotel amenities, local attractions, and surrounding areas to enhance guest experience Handle guest concerns or issues promptly with customer service problem-solving skills, ensuring guest satisfaction and loyalty Maintain security protocols by monitoring access points, following hotel emergency procedures, and ensuring safety standards are upheld Support night audit processes when required, balancing accounts and preparing reports for management oversight Experience Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred Proficiency with property management systems (PMS), especially OPERA or equivalent hotel management software Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus Knowledge of hotel emergency procedures and guest relations best practices Experience handling reservations, guest inquiries, and resolving customer service issues efficiently Familiarity with multi-line phone systems and phone communication etiquette in a fast-paced setting Prior resort experience or working within a hospitality environment that emphasizes guest experience and property management systems (PMS) Join us to deliver outstanding hospitality experiences! We value energetic individuals who thrive on creating welcoming environments while demonstrating professionalism and attention to detail. This paid position offers an engaging work atmosphere where your skills can shine and make a real difference in our guests' stay.

Pay:

$14.00 - $16.00 per hour

Work Location:

In person