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Best Western Ambassador Inn & Suites
Front Desk
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Company Overview Best Western Ambassador Inn & Suites is located in a vibrant tourist destination, offering guests a welcoming and comfortable stay. Our hotel features 177 well-appointed rooms, a variety of room types, indoor and outdoor heated pools, whirlpools, a sauna, and a fitness center. We take pride in delivering exceptional hospitality and modern amenities to create memorable guest experiences. Position Overview We are seeking an energetic, detail-oriented Front Desk Associate to serve as the face of our hotel. In this role, you will manage guest check-ins and check-outs, operate a multi-line phone system, and deliver outstanding customer service. Key Responsibilities Greet guests warmly and efficiently handle check-in and check-out procedures Operate a multi-line phone system to answer inquiries, make reservations, and direct calls Maintain accurate guest records using hotel systems and general office software Perform clerical tasks such as data entry, filing, proofreading, and updating guest information Provide prompt and courteous customer service, resolving guest needs and concerns Manage reservations, special requests, and scheduling using calendar tools Keep the front desk area clean, organized, and professional at all times Assist with light cleaning duties as needed Qualifications & Experience Prior office, administrative, or customer service experience preferred (not required) Strong computer skills and data entry experience Excellent organizational and multitasking abilities in a fast-paced environment Experience with multi-line phone systems and professional phone etiquette is a plus Bilingual skills are a plus Strong time management and attention to detail Ability to provide general administrative and clerical support Why Join Us? Join our team and play a key role in creating positive first impressions for our guests. This position offers hands-on experience in hospitality, opportunities for advancement, and a supportive, team-oriented work environment.