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CB
Courtyard by Marriott Madison East
Front Desk Associate
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,010 / year median in Wisconsin
Job Description
Job Overview We are seeking an energetic and welcoming Front Desk Associate to be the first point of contact for our guests and visitors. This dynamic role involves delivering exceptional customer service, managing guest inquiries, and ensuring a smooth check-in and check-out process. As a vital member of our hospitality team, you will create a positive first impression and uphold the high standards of our resort or hotel environment. Your enthusiasm, professionalism, and multitasking skills will contribute to an outstanding guest experience from arrival to departure. We are looking for individuals who are available 7am -3pm and 3pm-11pm five days a week including weekends, as well as individuals with flexible schedules. Responsibilities Greet guests warmly with a friendly and professional demeanor, providing excellent customer service at all times Manage multi-line phone systems, answer inquiries promptly, and direct calls efficiently using proper phone etiquette Check guests in and out accurately, handling reservations, cancellations, and special requests with attention to detail Assist guests with information about hotel amenities, local attractions, and services to enhance their stay Maintain the front desk area's cleanliness, organization, and readiness to ensure a welcoming environment Handle guest concerns or complaints promptly, escalating issues as needed to ensure satisfaction Uphold the Marriott Standard Support every department as needed Requirements Proven experience in hotel front desk operations preferred. Bilingual or multilingual skills highly desirable to serve diverse guest populations effectively. Strong knowledge of hotel management systems and guest services technology preferred. Excellent customer service skills with a friendly attitude and professional appearance. Ability to manage multiple tasks simultaneously while maintaining attention to detail. Familiarity with phone etiquette, multi-line phone systems, and resort or hotel environments. Previous experience in guest relations or hospitality roles is advantageous. Flexibility to work various shifts. Join us as a Front Desk Associate and become a key part of creating memorable experiences for our guests! Your enthusiasm for hospitality combined with your dedication to service excellence will make a lasting impact. We value your skills and are committed to supporting your growth within our vibrant team.