A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Guest Services Agent Guest Services - Neenah, WI 54956 Apply Overview Position Type Full Time Apply Description Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WI At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you! Key Responsibilities Determine requirements by working with guests via the phone, email and chat-to-text Answer inquiries by clarifying desired information, researching, location and providing information Answer incoming phone calls in a prompt, polite, professional manner Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests Sell additional services by recognizing opportunities for scheduled maintenance package Refer guest complaints to appropriate dealership team member as necessary for resolution Maintain guest information database by entering and updating guest information
Schedule:
Hours vary 7:00 am to 6:00 pm. Monday-Friday; with 2 late shifts of 10:00 am to 6:00 pm each week; 100% in office - no remote work available . Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)
Qualifications:
Upbeat and positive personality Active listening skills Ability to provide excellent guest service Strong communication skills Ability to build relationships with team members and guests Qualifications Our Commitment to You At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:
Competitive Compensation Comprehensive Benefits :
Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
Generous Time Off :
Two weeks of PTO starting on your first day (for full-time team members)
Exclusive Discounts :
Save on vehicles, service, and parts
Financial Security :
401(k) plan with company match (for full-time team members)
Work-Life Balance :
Paid holidays (for full-time team members)
Wellness Support :
Wellness Program Free Team Member Clinic Access to a
Free Health Coach Employee Assistance Program Team Recognition :
