Front Desk Guest Service Representative Hawthorn Suites By Wyndham

• 3.3 Oak Creek, WI Job Details Part-time | Full-time $13
• $15 an hour 9 hours ago Benefits Employee discount Qualifications Hospitality Visitor query response Computer operation Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Customer service Greeting customers Processing cash transactions Answering guest questions Mail distribution High school diploma or GED Mail management Hotel emergency procedures Front desk Computer skills Mail processing Guest services Clean workspace maintenance Balancing end-of-day transactions Hotel experience Full Job Description Job Summary Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Physical Requirements Flexible and long hours sometimes required. Light work

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift. Ability to work weekends Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner Balance and prepare individual paperwork for closing of shift according to hotel standards Maintain a clean work area.' ' This Company Describes Its Culture as: Detail-oriented

• quality and precision-focused Stable
• traditional, stable, strong processes People-oriented
• supportive and fairness-focused Team-oriented
• cooperative and collaborative Hours per week: 20-29

Work Location:

One location

Work Remotely No Job Types:

Part-time, Full-time Pay:

$13.00

• $15.

00 per hour

Benefits:

Employee discount

Experience:

Hotel experience: 2 years (Required)

Work Location:

In person