Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CH
Cobblestone Hotel and Suites
Hotel Front Desk Clerk( Second Shift)
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Wisconsin data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,010 / year median in Wisconsin
Job Description
Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you'll be the welcoming face and friendly voice for our guests. This energetic role is essential in creating memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for our guests' stay, making them feel valued and cared for from the moment they arrive. If you thrive in a fast-paced environment and love engaging with people from diverse backgrounds, this opportunity is perfect for you! Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in experience Manage reservations efficiently using hotel management software, accommodating special requests when possible Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction Handle guest inquiries and resolve issues promptly with a friendly, solution-oriented approach Operate multi-line phone systems with professionalism, maintaining excellent phone etiquette at all times Coordinate with housekeeping and maintenance teams to address guest needs swiftly and effectively Maintain guest records securely while respecting privacy policies and confidentiality standards Support guest relations by fostering a welcoming atmosphere that encourages repeat visits and positive reviews Experience Previous experience in hospitality front desk operations within a hotel or resort setting is highly preferred Strong customer service skills with the ability to handle diverse guest interactions confidently Familiarity with hotel management systems and multi-line phone systems enhances efficiency in daily tasks Knowledge of night audit procedures and hotel operations contributes to seamless shift transitions Demonstrated ability to manage guest relations with professionalism, patience, and enthusiasm Experience in handling guest complaints or issues with tact and resolution skills is advantageous