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Days Inn & Suites Wausau
Front Desk 2nd Shift
Career Insights for Hotel Desk Clerk
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Based on Wisconsin data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,010 / year median in Wisconsin
Job Description
Job Summary Join our vibrant hospitality team as a Front Desk Associate, where your energy and dedication will create memorable guest experiences every day! In this dynamic role, you will be the welcoming face of our hotel, ensuring smooth check-in and check-out processes. Your enthusiasm and hospitality expertise will foster guest satisfaction, promote positive relations, and uphold our commitment to exceptional service. This paid position offers an exciting opportunity to develop your skills in hotel hospitality and guest services within a lively, guest-focused environment. Duties Greet guests warmly upon arrival, providing efficient check-in and check-out services using multi-line phone systems and hotel management software Manage guest inquiries via phone with professional phone etiquette, offering information about amenities, services, and local attractions Coordinate with housekeeping staff to ensure timely room turnover and address special guest requests promptly Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight Support guest relations by resolving issues quickly and courteously, ensuring a positive experience during their stay Uphold safety protocols and hotel policies while managing access control for guests and staff at the front desk This role is perfect for energetic individuals passionate about hospitality who thrive in fast-paced environments. Whether you're experienced or eager to grow your career in the hospitality industry, your dedication will help us deliver outstanding guest experiences every day!