Front Desk Clerk (Part-time evening) Super 8 Superior

WI - 3.2

Superior, WI Job Details Part-time From $15 an hour 13 hours ago Qualifications Multilingual Phone communication Night audit Organizational skills Cleaning Multi-line phone systems Full Job Description Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for all guests. The ideal candidate will have experience in hotel management or guest services, with a strong focus on hospitality and guest relations. As the first point of contact for our guests, you will play a key role in enhancing their experience at our establishment. Duties Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere. Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to handle inquiries. Provide information about hotel services, local attractions, and amenities to enhance guest experiences. Handle reservations and modifications accurately while maintaining detailed records in the hotel management system. Assist with night audit tasks as required, ensuring all financial transactions are processed correctly. Address guest complaints or concerns promptly and professionally to maintain high levels of guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Maintain a clean and organized front desk area, adhering to company standards of hospitality. Requirements Previous experience in front desk operations or customer service within the hospitality industry is preferred. Strong communication skills with a focus on phone etiquette; bilingual or multilingual abilities are highly desirable. Knowledge of hotel management software and night audit procedures is an advantage. Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. A passion for providing outstanding guest services and fostering positive guest relations. Ability to work flexible hours, including nights, weekends, and holidays as needed. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Part-time Pay:

From $15.00 per hour

Work Location:

In person