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Howard Johnson Exp. Inn

Front Desk Staff

Entry-Level JobVerifiedNo experience needed

Career Insights for Hotel Desk Clerk

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Based on West Virginia data

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,716 / year median in West Virginia

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Job Description

Hotel Front Desk Personnel needed at Howard Johnson Express Inn in Beckley WV. Hotel experience is preferred but will train someone who has other similar experience dealing with customers and general public. Full Time or Part Time. Must be flexible to work nights and/or weekends. You are responsible for maintaining and promoting hospitality at all times; welcoming, checking guests into and out of the hotel and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. You will also resolve guest challenges throughout their stay in the hotel. You will posts charges to guestrooms, verify credit cards, balances bank at the end of the shift. The qualified candidate we seek will serve as the main point of contact and will act in a proactive manner regarding all guest requests and needs, and must be able to properly follow up on any requests. You must enjoy dealing with general public, be reliable (own transportation), trustworthy, honest, self-motivated and be responsible to work independently. Excellent communication, phone and hospitality skills are a must. The qualified candidate must be able to multitask effectively. Good phone skills and face-to-face conversation abilities, ten finger typing skills and general computer operating knowledge is required. Accurately handle cash and charges; stand for long periods of time; present yourself in a friendly, outgoing, energetic and guest service oriented manner to every one you dealing with face to face or on the phone. You must be able to pass drug test. Compensation based on experience, skills and abilities. Absolutely, no phone calls please. Email Resume by replying to this posting. Application Question(s): Do you have any scheduling limitations?
Education:
High school or equivalent (Required)
Language:
English (Required) Ability to
Commute:
Beckley, WV 25801 (Required)
Work Location:
In person