Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. In this energetic role, you will handle guest check-ins and check-outs, provide exceptional customer service, and ensure smooth operations at the front desk. Your enthusiasm and professionalism will create memorable experiences for our guests, setting the tone for their stay. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant environment that values guest relations and teamwork. Duties Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone etiquette and professional client communication. Manage hotel reservations using property management systems (PMS) such as OPERA or similar hospitality reservation software, including modifications and cancellations. Assist guests with check-in and check-out procedures efficiently while providing detailed information about hotel amenities, local attractions, and services. Handle multi-line phone systems to respond promptly to inquiries, reservations, or guest requests, demonstrating excellent phone communication skills. Resolve guest issues or complaints with customer service problem-solving techniques, ensuring guest satisfaction and loyalty. Maintain accurate records of guest stays, billing, and payments during night audit shifts or daily operations. Follow hotel emergency procedures to ensure guest safety during incidents or emergencies while maintaining calm and clear communication. Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort setting. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management. Strong customer service skills with a focus on guest relations and problem resolution. Knowledge of hotel emergency procedures and safety protocols to ensure guest well-being at all times. Excellent communication skills, both verbal and written, with an emphasis on phone etiquette and client interaction. Previous experience with night audit processes or resort environments is advantageous but not mandatory. Join us in creating exceptional experiences for our guests! We're dedicated to fostering a lively, supportive workplace where your enthusiasm for hospitality shines through every interaction. Apply today to become part of a team that values energetic service, professionalism, and growth!

Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 - 48.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person