Hampton Inn Birmingham-Colonnade 280 | Birmingham, AL Full-Time | On-Site About the Opportunity Hampton Inn Birmingham-Colonnade 280 is seeking a motivated, hands-on Front Desk Manager to lead the front office team. The Front Desk sets the tone for the entire guest experience. We're looking for a leader who understands that great hospitality goes beyond a smooth check-in; it means building a team that recognizes guests, anticipates needs, solves problems, and genuinely enjoys taking care of people. This is an excellent opportunity for an experienced front-office professional ready to take the next step in their leadership career.

What You'll Own Guest Experience:

Create a welcoming, consistent experience from arrival through departure while driving strong guest satisfaction results.

Front Desk Leadership:

Lead, train, coach, schedule, and develop the Front Desk team while establishing clear expectations and accountability.

Hilton Honors Recognition:

Ensure loyalty members are recognized appropriately and the team consistently delivers Hilton brand standards.

Service Recovery:

Take ownership of guest concerns and empower the team to resolve issues quickly, professionally, and with genuine care.

Team Development:

Conduct ongoing training and daily coaching while recognizing great performance and helping associates grow.

Communication:

Ensure important guest, operational, and maintenance information is communicated effectively between shifts and departments.

Operational Excellence:

Maintain accurate reservations, billing, cash-handling, shift procedures, and front-office documentation.

Guest Feedback:

Monitor guest surveys and feedback, identify recurring opportunities, and work with hotel leadership to turn feedback into action.

Hotel Coordination:

Partner closely with Housekeeping and Maintenance to ensure rooms are ready, guest requests are addressed, and issues don't fall through the cracks. Manager on

Duty:

Serve as a visible hotel leader and assist with overall hotel operations as needed. What We're Looking For Previous hotel Front Desk experience required; supervisory or leadership experience strongly preferred. Hilton/Hampton experience is a plus. A genuine passion for hospitality and taking care of guests. Strong leadership, communication, and problem-solving skills. Ability to coach associates, set expectations, and hold the team accountable. Comfortable handling challenging guest situations and making decisions with confidence. Strong attention to detail and ability to manage multiple priorities. Experience with hotel PMS and Hilton systems is preferred. Ability to work a flexible schedule, including evenings, weekends, and holidays based on business needs. What Success Looks Like Success in this role isn't simply having the desk covered. It's building a Front Desk team that welcomes the guest, recognizes loyalty, communicates effectively, solves problems, and takes ownership of the guest experience. You'll know you're succeeding when your team is growing, your operation is organized, guest concerns are being resolved before they become reviews, and guests consistently recognize your team for the service they provide. What We Offer Competitive compensation Performance-based growth opportunities Health insurance Paid time off Hilton team member travel benefits Career development and advancement opportunities within Hawkeye Hotels' multi-brand portfolio

Pay:

From $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person