The Stanford Park Hotel is an upscale boutique property in Menlo Park that blends classic, traditional architecture with a full-service guest experience and a strong focus on personalized hospitality. We feature well-appointed guest rooms, a pool and fitness center, and flexible indoor and outdoor spaces used for events and social gatherings. Our on-site restaurant, Menlo Tavern, focuses on seasonal menus, outdoor activations, and enhanced dining experiences. We are seeking a Manager in Training for the Rooms Department to join our outstanding team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in a structured Management Training program designed to develop future leaders within a full-service, luxury boutique hotel environment Support the daily operations of the Front Office, ensuring a seamless and personalized guest arrival and departure experience Assist in supervising front desk operations, including reservations, check-in/check-out, guest services, and concierge-level interactions Model and reinforce a high-touch, anticipatory service culture, ensuring every guest interaction reflects Stanford Park Hotel's commitment to exceptional hospitality Respond to and resolve guest concerns with professionalism, discretion, and urgency to maintain a superior guest experience Coordinate closely with Housekeeping to ensure timely room readiness and accurate room status communication Assist in overseeing Housekeeping operations, including daily assignments, inspections, and adherence to cleanliness and presentation standards Conduct routine inspections of guest rooms and public spaces to ensure they meet luxury-level expectations for cleanliness, comfort, and detail Partner with Engineering/Maintenance to ensure guest rooms and public areas are maintained to the highest standard Participate in daily stand-up meetings, shift briefings, and interdepartmental communication to ensure alignment across operations Serve as Manager on Duty (MOD) when assigned, addressing escalated guest service issues and ensuring smooth hotel operations Support recruitment, onboarding, and training initiatives for both Front Office and Housekeeping teams Uphold and enforce hotel policies, SOPs, and service standards, ensuring consistency across all guest touchpoints Demonstrate leadership by fostering a positive, respectful, and service-oriented team environment Contribute ideas and support initiatives to enhance the overall guest experience and operational efficiency All other duties as assigned by the supervisor. Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Passion for hospitality and delivering high-quality, personalized guest experiences Demonstrated leadership potential with prior supervisory or lead experience preferred Strong interpersonal and communication skills, with the ability to engage effectively with guests, team members, and leadership Ability to multi-task and thrive in a fast-paced, service-driven environment Strong organizational skills and attention to detail, particularly in maintaining luxury service standards Problem-solving mindset with the ability to handle guest concerns calmly and professionally Ability to collaborate across departments to ensure seamless operations Flexibility to work a varied schedule, including evenings, weekends, and holidays Familiarity with hotel systems and Microsoft Office applications preferred Excellent organization skills and very detail oriented. Meets legal age requirements for the position.

EDUCATION/EXPERIENCE

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred Equivalent combination of education and progressive hotel experience may be considered Prior hotel experience (Front Office or Housekeeping) strongly preferred Completion of a hospitality internship or leadership development program is a plus

CERTIFICATES AND LICENSES

No certifications needed

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The salary rate for this position is $28.56 per hour. This is the pay rate for this position that the Hotel reasonably expects to pay. The Stanford Park Hotel is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

Pay:

$28.56 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person