Front Desk Supervisor

Kirkwood Collection is a family-owned and independently operated luxury hotel brand. We set ourselves apart from mainstream hotels by finding overlooked or underutilized historic properties and turning them into iconic hubs for the sophisticated traveler. Since we opened the doors of our first hotel in Palm Springs in 2014, we've grown to a collection of six properties positioned throughout California's favorite vacation destinations. What you'll do: This job description is intended to be a comprehensive list of the role's initial expectations as well as future departmental functions. This list may evolve over time:

• Implement and uphold operational guidelines in accordance with Kirkwood standard procedures.
• Create weekly schedules for Housekeeping and Front Desk to be approved by the Regional Manager.
• Assist with recruitment, screening and training of all new hire candidates for both properties.
• Work with the Regional Manager to conduct regular inventory of supplies and place orders as necessary, keeping in line with monthly spending targets.
• Ensure all work areas are clean and organized keeping hotels up to local health code standards.
• Ensure Receptionists and Housekeepers are completing their daily tasks to the highest standards of quality.
• Respond to guest reviews in a timely and professional manner.
• Ensure all reservations are reviewed for accuracy from all booking channels. (OTA's, cancellations, extending etc.)
• Assists with grocery shopping from time to time.
• Respond to emergency calls from the site teams in the absence of the Operations Manager.
• Learn and cover all shifts as needed. (AM/PM both properties)
• Coordinate with outside vendors to troubleshoot and resolve problems on site.
• Utilize feedback from guests and staff to strategize with the Manager on ways to improve day to day operations and service.

Who we're looking for: You're as passionate about people as we are about hospitality You're comfortable wearing multiple hats and going with the flow You're looking for an environment where you can take initiative and make a difference You're full of ideas on how to make the space around you better You're proud of how organized you are You aren't afraid to challenge the systems around you to improve them but know how to play by the book when it matters.

Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Experience:

supervisory: 1 year (Required) hospitality: 2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person