Job Title:

Hotel Manager Department:

Operations Reports To:

Operations Support Leadership Location:

Palm Springs, CA Employment Type:

Full-Time Job Title:

Hotel Manager Position Overview The Hotel Manager will lead the opening and ongoing operations of the V Hotel, a new lifestyle hospitality destination under HQ Hotels and sbe in Palm Springs. This role is a highly visible leadership position responsible for driving performance across all facets of the property, including hotel operations, food & beverage, experiential programming, and brand activation. The General Manager will serve as both an operational leader and brand ambassador, ensuring the property delivers a culturally relevant, high-energy guest experience aligned with HQ Hotels' standards while remaining deeply connected to the Palm Springs market. The ideal candidate is a forward-thinking hospitality executive with proven experience opening or repositioning lifestyle hotels, building high-performing teams, and delivering strong financial results. This role requires close collaboration with Wyndham Hotels & Resorts as the booking and distribution partner, ensuring seamless alignment across systems and revenue strategies. Key Responsibilities Hotel & Lifestyle Operations Leadership Lead all hotel operations including Front Office, Housekeeping, Engineering and Security Oversee the Food & Beverage operation including in-hotel programming Drive experiential programming that reflects the culture, music, food, and energy of Palm Springs while aligning with HQ Hotels and sbe brand DNA Ensure a consistent, elevated guest experience across every touchpoint, from arrival through departure Brand, Guest Experience & Standards Champion HQ Hotels and sbe brand standards while tailoring the experience to the local market Act as the on-property brand ambassador, representing Monarch Hotel within the community and hospitality industry Monitor guest feedback, online reviews, and satisfaction metrics, implementing continuous improvements Ensure compliance with all health, safety, and regulatory requirements Financial Performance & Revenue Strategy Own the overall financial performance of the hotel, including budgeting, forecasting, and profitability Partner closely with Wyndham Revenue Management, Sales, and Marketing teams to optimize pricing, distribution, and demand Analyze KPIs, financial reports, and market trends to drive performance and efficiency Implement cost controls while maintaining brand and service integrity Wyndham Partnership Management Serve as the primary on-property liaison with Wyndham Hotels & Resorts Ensure strong alignment with Wyndham systems, booking platforms, loyalty programs, and brand requirements Collaborate with Wyndham regional and corporate teams to maximize visibility, bookings, and revenue Maintain a proactive, collaborative relationship that supports long-term growth and success Leadership, Culture & Talent Development Recruit, develop, and lead a high-performing leadership team and hourly staff Foster a culture rooted in accountability, creativity, inclusivity, and service excellence Lead performance management and training Serve as a mentor and coach, empowering teams to deliver standout guest experiences Community Engagement, Sales & Marketing Collaboration Actively build and maintain strong relationships with local businesses, cultural partners, influencers, and community leaders to position Monarch Hotel as a destination within New Orleans Represent the hotel at local events, industry gatherings, and community initiatives to increase brand awareness and goodwill Partner closely with Sales and Marketing teams to identify and activate new revenue opportunities, including group business, events, partnerships, and experiential programming Collaborate on marketing campaigns, promotions, and storytelling that highlight the hotel's lifestyle positioning, F&B offerings, and cultural relevance Support sales strategy development by providing market insights, operational alignment, and on-property execution to maximize revenue performance Qualifications & Experience Bachelor's degree in hospitality management, Business Administration, or a related 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Hotel Manager - Palm Springs, California