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Springhill Suites- Placentia

FRONT DESK SUPERVISOR

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Job Description

General Manager in Training - SpringHill Suites Placentia SpringHill Suites Placentia | Managed by Fine Hospitality Group | Placentia, CA Full-time, Hourly (Non-Exempt) | $21.00-$24.00/hour About the Role Join Fine Hospitality Group's 6-month General Manager in Training program and gain hands-on experience preparing to lead a hotel. You'll work closely with an experienced General Manager and receive training in hotel operations, leadership, payroll, purchasing, sales, revenue management, and guest service. Key Responsibilities Manage front desk operations, PMS, and night audit. Create schedules, manage payroll, and monitor staffing. Handle guest concerns, surveys, and chargebacks. Conduct daily room and hotel inspections for cleanliness, safety, and compliance. Assist with purchasing, inventory, budgets, and P&L reporting. Support revenue management, sales, and local business development. Manage accounts receivable, invoices, and reporting. Lead the team in meeting guest loyalty enrollment goals. Qualifications 1-2 years of hotel supervisory or front office experience, or equivalent experience. Hospitality or business degree is a plus. Proficiency with PMS, Excel, Word, Outlook, and payroll/timekeeping systems. Strong communication, organization, leadership, and follow-through. Positive, hands-on leadership style with a focus on guest service. Must be available evenings, weekends, and holidays. Program Requirements Complete all training milestones within 6 months. Be willing to relocate within the region when a GM position becomes available. Occasional task-force travel may be required. GM placement is based on available openings within FHG's managed hotels. Physical Requirements Frequent standing and walking. Occasional bending, kneeling, and climbing. Lift up to 25 lbs. Work indoors and outdoors. Why Join Us Clear path toward a General Manager position. One-on-one mentorship and structured training. Health benefits, 401(k), and PTO for eligible employees.

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Leadership Development
  • Health Insurance