Guest Service Supervisor, Full-Time Redondo Beach Hotel Redondo Beach, CA Job Details Full-time $20 - $23 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Receptionist experience within hospitality industry Full Job Description The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel Communicate effectively with guests and fellow team members. Be proficient at all Guest Service systems and processes Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction Oversee and ensure accountability in all aspects of Guest Service Team's performance Responsible for all front office activity during scheduled shifts Monitor and adjust room availability status Check travel agent commissions, franchise frequent stay program activity and central reservations Monitor and complete filing of registration cards, reservations, correspondence and no-shows Check Maid's list and ensure room availability status is accurate Check and audit banks. Check dry cleaning status Submit daily report to Guest Services Manager or General Manager (written or verbal). Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel Perform other duties as assigned, requested or deemed necessary by Management Health Benefits, Travel Perks & More Medical, Dental & Vision Benefits, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range:

$20.00 - $23.00/hour Experience Required 2 year(s): Minimum of two (2) years hotel experience as Front Desk Supervisor or progressive front desk responsibility. Preferred Strong English skills, both oral and written. Hotel front desk operations and procedures. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.