The Harvest Inn is an idyllic resort designed to celebrate the vineyard way of life, with 81 luxurious accommodations nestled into four uniquely crafted neighborhoods, two secluded swimming pools, and a plush spa with indoor and outdoor facilities. Surrounded by lush landscaping of expansive clipped lawns, Harvest Inn has serene shaded groves, partially forested by towering redwoods. Harvest Inn is home to gardens of agricultural botanicals that produce many of the ingredients on the menus of our on-property restaurant, Harvest Table.

PAY SCALE

The pay scale for this position is between $27.00 and $28.00 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience, and education. The Front Office Supervisor position at the Harvest Inn is responsible for overseeing the daily Front Office operation. This position is responsible for assuring all guest requests and wants are responded to in a timely manner and carried out to the guest satisfaction. The Front Office Supervisor will report directly to the Front Office Manager, being their right hand in developing the Front Office Operation. This role allows the opportunity to gain Supervisor experience for a Luxury Hotel in the Napa Valley. Duties and responsibilities will include, but are not limited to: Make sure that all Front Office Agents, Concierge and Bellman are held accountable for their daily tasks Review Front Office daily checklist for completion and accuracy Attend daily Morning meetings, reviewing guest arrivals and VIPS Must be able to run reports through hotel PMS as needed by Front Office Manager Be able to multitask and prioritize as necessary to best complete the days tasks in coordination with the needs of guests Work closely with the Reservation and Revenue Department on selling strategize and maximizing revenue opportunities. Audit arrivals and assign rooms accordingly in hotel PMS. Create SOP's as directed by the Front Office Manager. Assist with reviewing payroll daily. Be knowledgeable of all computer systems, including basic knowledge of Harvest Table systems to complete restaurant reservations if needed Create and perfect the arrival process with the assistance of the Front Office Manager Help maintain good communication between all departments Conduct daily turnovers for Front Office, Concierge & Bellman Attendant Hotel meetings (Morning meetings, Manager Meeting, Resume meetings, etc) Acting MOD when the Front Office Manager is not present. Become proficient in empathy and understanding recovery guests to best assist in the guest experience Act as a liaison between our winery partners and the harvest inn by sending in house guests to their tastings

Qualifications:

2 years of Front Office experience preferred 1 year of Front Office Supervisor experience preferred Knowledge of Opera PMS is preferred Microsoft Office Suite (Word, Excel, Outlook) Must be able to sit and stand for long periods of time Flexible schedule; including mornings, nights, weekends and holidays Must be able to think analytically and make quick decisions When applying for a position at the Harvest Inn, you are pursuing an opportunity to join a culture built on care and doing the right thing. If you are ready to join our Harvest Inn Team, please apply!

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT

(CCPA) As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY EXAMPLES BUSINESS PURPOSE

Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number 1. To comply with state and federal law and regulations requiring; employers to maintain certain records; 2. To evaluate your job application and candidacy for employment; 3. To obtain and verify background check and references; and 4. To communicate with you regarding your candidacy for employment. Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes When applying for a position at the Harvest Inn, you are pursuing an opportunity to join a culture built on care and doing the right thing. If you are ready to join our Harvest Inn Team, please apply!

Job Type:

Full-time Pay:

$27.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance

Work Location:

In person