Marriott is seeking a Front Office Supervisor to lead daily front desk operations and ensure an exceptional arrival and departure experience for every guest. In this role, you will supervise and coach front office associates, manage schedules, and oversee check-in, check-out, and billing processes while maintaining accuracy and efficiency. You'll handle guest inquiries and resolve service issues with a people-first, solutions-oriented approach, coordinating closely with housekeeping and other departments. The Front Office Supervisor helps drive revenue through effective upselling of rooms and services, maintains compliance with Marriott brand standards and safety procedures, and supports a culture of respect, inclusion, and career growth within the team. Join Marriott to build your hospitality career with comprehensive training, global opportunities, and competitive benefits, including travel discounts across a diverse portfolio of hotels worldwide. Responsibilities Supervise daily front desk operations to ensure smooth check-in, check-out, and accurate billing. Lead, train, and schedule front office associates, fostering a people-first, service-oriented culture. Resolve guest issues promptly, escalating complex situations while maintaining brand standards. Monitor lobby appearance, room status, and communication between housekeeping and operations. Oversee cash handling, deposits, and front desk reports in line with Marriott policies. Support revenue goals through effective upselling of rooms, packages, and hotel services. Ensure compliance with Marriott brand standards, safety procedures, and security protocols. Collaborate with other departments to coordinate guest requests, groups, and VIP arrivals. Required Skills Front desk operations Guest relations management Property management systems (PMS) Staff scheduling Cash handling and reconciliation Conflict resolution Hospitality customer service Training and coaching associates Reporting and night audit oversight Upselling rooms and services