The Front Desk Supervisor is responsible for the management of all aspects of the Front Desk functions. This position will work shifts at the Front Desk running the day-to-day operations to oversee guest service, resolve guest concerns, and train Front Desk Agents. Essential Functions Train and monitor front desk staff. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Uphold friendly, courteous telephone service and interactions with guests and fellow employees. Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests. Preserve the security and privacy of guest rooms and administrative keys. Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs. Assists with special requests, group blocking and unusual circumstances. Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients. Maximize revenues through sales strategy and outstanding customer service. Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding. Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information. Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures. Serves as a role model to demonstrate appropriate behaviors. Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures. Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards. Fosters open channels of communication between all employees. Follow all additional duties as assigned by management. Job Requirements Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Must be detail oriented and able to multi-task efficiently. Must be able to speak and understand and communicate the primary language(s) used in the workplace. Must possess excellent communication, follow up, and organizational Must have the ability to push, pull bend, squat and lift on a regular basis. Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment. Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team. Must be able to understand guest's service needs Maintain confidentiality of guest information and pertinent hotel data. Work Hours Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Physical Requirements Pay:

The range of pay for this position is $25.00-$27.00 per hour

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to: Flexible and long hours sometimes required Must be able to lift and/or carry up to 50 pounds Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to stand and walk for extended periods of time Ability to bend and twist, push and pull, stoop, and kneel Disclaimer All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs. Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectservicehr@PeregrineHG.com Equal Opportunity Employer Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Job Type:

Full-time Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel management: 1 year (Required)

Work Location:

In person