FRONT DESK MANAGER

\nASPEN, CO $72k - $74k per year Front Desk Manager - Bonus opportunities and competitive pay! The Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts. The Front Office Manager will report to the Director of Operations and ultimately the General Manager.

ESSENTIAL DUTIES/RESPONSIBILITIES

Responsible for the adherence and enforcement of all Hotel policies and procedures\nResponsible for maintaining the highest levels of professionalism and decorum amongst all the staff\nMonitor inventory control and ordering procedures for Front Office and guest supplies\nOrganize and execute all training of Front Desk Agents\nOversee Front Desk Agent scheduling and requests\nPerform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards\nCreates a comprehensive training program instilling a culture of service and follow through\nActs as a liaison between the Front Office and the Reservations/Sales team\nIs intimately involved in troubleshooting and drilling down to determine and eliminate guest issues\nActively participate in cleanliness of all facilities\nHandle any guest complaint or issue in a professional manner\nDocuments and communicates associate challenges\nComplete a daily MOD Report to communicate guest opportunities and other information\nAssist the Front Desk with all aspects of operations including check-in and check-out process\nMaintain excellent relations with all local, state, city and federal police agencies and fire marshals\nReview all potential safety and security issues and implement corrective action steps\nResponsible for knowing all emergency procedures\nConduct walk-throughs of the property at a minimum of twice per day\nAssist in projects and other duties as directed by the Director of Operations and the General Manager\nCoach associates how to resolve and de-escalate conflicts\nInstill a calm, organized approach in all situations\nAssists in welcoming and escorting VIP's and other guests\nAssist as Manager on Duty at the hotel\nAssume responsibility/accountability\nWork closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly\nMust be able to stand for long periods of time

OTHER DUTIES/RESPONSIBILITIES

Comply with house policies and procedures\nAttend all management training as requested by Director of Operations, the Human Resources Manager and/or the General Manager\nFollow/enforce company policies and procedures\nAbility to create, develop and make formal presentations using audio/visual aids\nCreate courteous, friendly, professional work environment\nProvide overall direction, coordination, and ongoing evaluation of operations\nAbility to quickly evaluate alternatives and decide on a plan of action\nReport all safety hazards and suspicious person or activities to Security\nKnow all safety and emergency procedures and your role in assisting during these times\nWill be required to work a varied schedule that may include evenings, nights, and week-ends\nAssociate is held accountable for all duties of this job

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE/EXPERIENCE

3 years' experience as a Guest Service Agent, Supervisor or Manager, preferably with a full-service property\nManagement experience required\nFront Office Accounting experience\nMust have experience at properties of similar size and quality\nProficiency in Microsoft applications is required\nVerifiable record improving guest service and satisfaction

SKILLS:

Clear, concise written and verbal communication skills\nExcellent service & communication skills\nStrong technical skills\nExcellent time management skills\nStrong organizational skills\nComputer and telephone skills required\nExcellent listening skills\nExceptional detail in follow-up\nExcellent safety and sanitation skills\nCreative problem solving skills\nBasic mathematical skills required\nStrong attention to detail

ABILITIES

Ability to sell concepts and ideas to management, peers, and employees\nAbility to clearly and concisely present technical subjects\nDemonstrate ability to lead by example\nAbilities to inspire, train, and develop people for promotion\nThe ability to work well as a team as well as individually at times\nAbility to multi-task in a high paced environment\nAbility to read, speak, write, and understand English\nMust be adaptable and flexible to change\nAbility to work a flexible schedule and be able to work weekends and holidays\nTo remain calm and professional at all times\nAbility to work under varying weather conditions\nBe able to make quick decisions and possess good judgment

Position Information Company:

Charlestowne Hotels Position:

Front Desk Manager Status:

Full Time Base Salary Range:

$72,000.00 - $74,000.00/yr

Shift:

First (Day), Second (Afternoon), Third (Night) Req #: 11051287

Date Posted:

June 18, 2026

Location:

38750 CO-82, Aspen, US, CO, 81611

Job Category:

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