Guest Services Manager | Marriott Boulder Great stays start with people who care. At Marriott Boulder, we're looking for a Guest Services Manager who can make guests feel welcome, support a busy front desk team, and keep the day moving when plans change. You'll lead by example, whether you're coaching an associate, resolving a guest concern, or helping the team prepare for a full house. You know the details matter, but you also know guests remember a warm, confident team. What you'll do Lead and support the guest services team across daily front desk operations. Coach associates and help them grow their skills and confidence. Handle guest concerns with professionalism, good judgment, and genuine care. Partner with other departments to keep arrivals, departures, and special requests running smoothly. Help manage schedules, training, service standards, and daily follow-through. What you'll bring Experience leading a front desk or guest services team in hospitality. A calm, hands-on approach when things get busy. Strong communication, organization, and problem-solving skills. A love of great service and a willingness to pitch in wherever needed. Flexibility to work a schedule that meets the hotel's needs, including weekends and holidays. If you enjoy developing people, creating memorable guest experiences, and bringing a little joy to a busy day, we'd love to meet you.

Location:

Marriott Boulder, 2660

Canyon Boulevard, Boulder, CO FLSA Status:

Exempt Manage:

Guest Services Agents and Social Hour (M Club) associates.

Reports to:

Assistant General Manager Pay:

60k - 65k annual Stonebridge Companies is an equal opportunity employer.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Hotel management: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Boulder, CO 80302 (Required)

Work Location:

In person