Overview Applications are being accepted online at Aimbridge Hospitality Careers. Search Staybridge Suites Denver Cherry Creek, 4220 E Virginia Ave., Glendale, CO 80246. Front Desk Supervisor and/or Management Experience is required for this position. Prefer candidates with IHG and/or Opera PMS experience. Energize your career by stepping into the dynamic role of Front Desk Supervisor, where you'll be the welcoming face and efficient coordinator at the heart of our hospitality operation. In this vibrant position, you'll lead a dedicated front desk team, ensuring seamless guest experiences through exceptional customer service, effective communication, and expert management of reservation systems. Your leadership will set the tone for guest relations, operational excellence, and a warm, inviting atmosphere that keeps visitors returning. This paid role offers an exciting opportunity to showcase your hospitality management skills while fostering memorable stays for our guests. Responsibilities Supervise daily front desk operations, including check-in/check-out procedures and guest inquiries Lead and motivate front desk staff to deliver outstanding customer service and uphold service standards Manage reservations using property management systems such as OPERA and other hospitality reservation platforms Handle guest requests, complaints, and emergencies with professionalism and prompt problem-solving Oversee night audit procedures to ensure accurate financial reconciliation and reporting Maintain thorough knowledge of hotel policies, emergency procedures, and safety protocols to ensure guest security and satisfaction Facilitate effective communication between departments to support smooth hotel operations and guest experiences Requirements Proven experience in hospitality management or hotel front desk operations, with a focus on guest services and client communication Strong knowledge of property management systems (PMS), especially OPERA or similar platforms Excellent customer service skills with a friendly phone etiquette and multilingual or bilingual abilities preferred Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment Familiarity with hotel emergency procedures, night audit processes, and resort or hotel experience preferred Exceptional leadership qualities with the ability to train, motivate, and supervise front desk staff effectively Strong problem-solving skills in customer service scenarios and experience working with hospitality reservation systems Join us in creating memorable guest experiences through energetic leadership and dedicated service! This is a paid position committed to supporting your growth in the vibrant world of hospitality.

Pay:

$19.00 - $21.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Free parking Health insurance Life insurance Paid jury duty Paid time off Vision insurance Application Question(s): Have you ever worked at a hotel front desk?

Work Location:

In person