Job Overview The Recreation Supervisor - Guest Services provides leadership and direction for the Guest Services Department at the Grand Park Community Recreation Center (GPCRC), ensuring an exceptional guest experience through outstanding customer service, efficient front-of-house operations, and creating a welcoming environment. This position oversees Guest Services staff, membership services, facility reservations, retail operations, and front desk administration while collaborating with departments across the District to promote programs, support membership growth and retention, analyze guest and facility usage trends, and continuously improve the overall guest experience in support of the District's mission, vision, and values. Duties Oversee the daily operations of the Guest Services Department, including front desk operations, membership services, facility reservations, retail sales, and front-of-house administration. Provide outstanding customer service to all guests, visitors, staff, and the general public. Respond to and resolve complex guest concerns, complaints, and service issues in a professional, courteous, and timely manner while seeking solutions that align with District policies and provide a positive guest experience. Recruit, hire, train, schedule, supervise, lead, and evaluate Guest Services staff. Collaborate with the Director of Recreation Services, Marketing Department, and other District staff to promote memberships, recreation programs, special events, and District initiatives. Analyze membership trends, guest visits, facility usage, and customer feedback to identify opportunities to increase participation, improve guest satisfaction, and enhance operational efficiency. Maintain accurate operational records and ensure Guest Services policies, procedures, and reference materials remain current. Ensure accurate cash handling, daily reconciliations, and compliance with established financial procedures Ensure Guest Services staff maintain a thorough knowledge of FVMRD facilities, programs, memberships, policies, promotions, and services to effectively assist and educate guests. Manage and grow the GPCRC Corporate Membership Program by developing relationships with local businesses, promoting membership opportunities, coordinating enrollment, and identifying opportunities to expand participation and community partnerships. See position skills and requirements on our websites Join us as a Recreation Supervisor - Guest Services to inspire fun-filled moments while leading a dedicated team committed to delivering outstanding recreational experiences. Your enthusiasm for hospitality combined with your managerial expertise will help create an inviting environment where guests feel valued and engaged every day!

Pay:

$60,000.00 - $67,000.00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person