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RI
Residence Inn Avon
Hotel General Manager
Career Insights for Hotel Manager
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Based on Connecticut data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$70,044 / year median in Connecticut
+5% projected growth
Job Description
Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. At this 100 room Residence Inn by Marriott, this pivotal role requires a passionate leader with a strong background in hospitality management, financial oversight, and team supervision. As the Hotel General Manager, you will drive guest satisfaction, ensure operational excellence, and foster a welcoming environment that exceeds guest expectations. Your energetic leadership will inspire your team to deliver outstanding service while maintaining the highest standards of quality and efficiency. Responsibilities Oversee daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. Supervise and motivate hospitality teams across departments, fostering a positive work environment focused on teamwork and excellence. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to optimize profitability. Implement and uphold hotel guest service standards to enhance guest experiences and encourage repeat business. Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, check-outs, and guest data management. Lead human resources functions such as hiring, training, performance evaluations, and staff development initiatives. Maintain compliance with health, safety, and hotel industry regulations while managing guest relations to resolve issues promptly and professionally. Coordinate night audit procedures and oversee multi-line phone systems to ensure efficient communication channels. Develop strategies for revenue growth through marketing initiatives, special promotions, and optimizing occupancy rates. Foster a culture of continuous improvement by analyzing operational metrics and implementing best practices across all departments. Experience Proven supervisory experience within the hospitality industry, ideally in hotel or resort settings with a focus on leadership roles. Extensive knowledge of hotel management principles including revenue management, financial operations, and guest services standards. Demonstrated ability to oversee daily hotel operations effectively while managing hospitality teams across multiple departments. Experience working with property management systems (PMS), hospitality reservation systems, and other relevant property management software. Strong managerial communication skills with the ability to lead teams confidently and manage human resources effectively. Multilingual or bilingual capabilities are highly desirable to serve diverse guest populations better. Previous experience in resort environments or large-scale hotels is preferred for understanding complex operational needs. Knowledge of night audit procedures and familiarity with front desk operations using multi-line phone systems enhances operational efficiency. Join us as a Hotel General Manager to lead with energy, inspire your team's growth, deliver exceptional guest experiences, and elevate our hotel's reputation for excellence!