Hotel General Manager

Hotel General Manager (Sales & Guest Experience Focused)Overview We are seeking a results-driven Hotel General Manager who excels at balancing revenue growth with exceptional guest experience (LTR scores) . This role requires a leader who understands that strong sales performance and high guest satisfaction go hand in hand —driving both immediate revenue and sustained brand loyalty. Key Responsibilities Lead all hotel operations with a dual focus on driving sales and improving guest satisfaction (LTR scores) Develop and execute strategies to increase occupancy, ADR, and RevPAR while maintaining top-tier guest experiences Champion a guest-first culture , ensuring every touchpoint positively impacts LTR scores and reviews Analyze guest feedback, online ratings, and survey data to identify trends and implement improvements Drive upselling and cross-selling initiatives across front desk and service teams Partner with sales and marketing to attract new business while ensuring service delivery meets brand expectations Monitor competitor positioning and adjust pricing and service strategies accordingly Conduct regular property inspections to ensure quality, cleanliness, and consistency Lead, train, and motivate staff to deliver both sales results and service excellence Manage budgets and forecasts with accountability for both revenue targets and guest satisfaction metrics Qualifications & Experience Proven experience as a Hotel General Manager or senior hospitality leader Strong track record of improving sales performance and guest satisfaction scores (LTR) Deep understanding of revenue management, pricing strategies, and service delivery Experience using guest feedback platforms (e.g., surveys, reviews) to drive operational improvements Exceptional leadership skills with the ability to align teams around performance + experience goals Strong communication, problem-solving, and decision-making abilities Familiarity with hotel management systems and performance analytics tools Bilingual or multilingual abilities are a plus Success Metrics (What You'll Own) Revenue growth (Occupancy, ADR, RevPAR) Guest satisfaction / LTR scores and online reviews Repeat guest rate and loyalty indicators Upsell and ancillary revenue performance Team engagement and service quality standards Why Join Us Join a team where performance is measured not just by revenue, but by how guests feel . You'll lead a culture where sales success and exceptional experiences reinforce each other , creating lasting impact for both the business and every guest who walks through our doors.

Job Type:

Full-time Pay:

$40,000.00 - $60,000.00 per year

Work Location:

In person