Supervisor, Guest Experience

Summary:

The Guest Experience Supervisor oversees guest services for university events and programs, including individual and group ticketing, ticketing systems and guest records. Additionally, this role supports university events and customer service initiatives for the Office of Marketing and Communication.

Job Description:

Essential Duties and Responsibilities Box Office:

Lead daily operations of the university Box Office, including individual and group ticket sales, subscriptions and student and employee allotments. Evaluate and maintain ticketing systems and procedures in conjunction with the Business and Finance, Marketing and Communication, and IT Services. Reconcile ticket sales with the Business and Finance office and ticketholder information with University Advancement to ensure seamless constituent records. Assist University Advancement in filling group sales for special performances and events. Coordinate special accommodations for ticketed events, including VIP seating. Responsible for electronic and cash transactions. Supervise, train and schedule box office staff.

Marketing and Events:

Lead front-of-the-house operations for ticketed events, including will call and guest relations. Collaborate with marketing teams to promote events and maximize ticket sales. Publish public information for ticketed events using external communication channels such as Tix.com and Craft CMS. Advise on appropriate event ticketing and registration processes, including virtual and in-person events.

Customer Service:

Support Marketing and Communications initiatives through effective communications and customer service. Field public inquiries for University Events. Field lynn.edu Request for Information submissions and general phone inquiries. Serve as a customer service specialist for the Office of Marketing and undefined Required Knowledge, Skills and Abilities Experience in a customer service and events, preferably in a box office setting Familiarization with event ticketing systems Ability to collaborate and problem-solve effectively Experience managing a team Minimum Qualification Bachelor's degree from a four-year college or university; or equivalent experience Accreditation and equal opportunity Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, titleixcoordinator@lynn.edu, or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights. Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639. The Annual Security and Fire Safety Report In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport For your health, Lynn University is smoke- and tobacco-free. Lynn University is an innovative, global and personalized college based in Boca Raton, Florida. Our 3,000 students are from approximately 100 countries. Our NCAA Division II Fighting Knights athletics program has won 25 national championships (and counting!) Lynn is one of the top colleges to work for in the nation, according to a survey by the Great Colleges to Work For program. We are an Honor Roll institution with accolades in compensation and benefits, job satisfaction, and more.